Support

Support is currently a workspace-native ticketing flow. Teams can create tickets, browse an org-scoped inbox, open a ticket detail view, and continue the conversation through replies.

Current support flow

The app currently supports:

• listing support tickets for the organization
• searching by subject, category, or preview text
• creating new tickets from a modal flow
• opening ticket detail pages
• replying inside a message thread

Ticket model

Current support tickets expose:

• subject
• category
• status
• priority
• message count
• latest message preview
• created and updated timestamps

Replies are modeled as ordered messages with customer or support author roles.

API workflow

curl "$API_BASE/api/support/tickets?organizationId=org_123" \
  -H "Authorization: Bearer $TOKEN"

curl -X POST "$API_BASE/api/support/tickets" \
  -H "Authorization: Bearer $TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "organizationId": "org_123",
    "subject": "Voice agent handoff issue",
    "category": "technical",
    "body": "We are seeing repeated handoffs during a live session."
  }'